What is water damage restoration?

Water damage restoration is the process of removing water, drying affected areas, and repairing damage caused by leaks or flooding. Professional companies like us follow IICRC S500 standards, ensuring the job is done thoroughly and safely.

What are the types of water damage?

  • Category 1: Clean water from a sanitary source (e.g., burst pipe).

  • Category 2: Contaminated water (e.g., washing machine overflow).

  • Category 3: Highly contaminated water (e.g., sewage or floodwater).
    Identifying the water category helps determine the restoration approach.

Does insurance cover water damage restoration?

Most homeowner policies cover sudden or accidental water damage (like burst pipes). Coverage varies, so we work directly with insurers and use Xactimate software to provide accurate estimates.

How much does water damage restoration cost?

Costs depend on the scope of damage and the required services. We aim to bill insurance companies directly whenever possible. Call us to discuss your specific needs and get the process started!

Do I need to be home during the restoration process?

It’s helpful for the initial inspection, but you don’t need to stay for the entire process. We’ll provide daily updates on progress and any required adjustments to the equipment.

How long does it take to dry my home?

Typically, it takes 3 to 5 days, but factors like building materials and damage severity impact the timeline. We use moisture meters and logs to monitor progress, ensuring everything meets industry drying standards.

Flooded living room with water up to the base of a couch, indicating water damage in need of professional restoration

Water Restoration
FAQ

What should I do before restoration starts?

Stay away from contaminated water, turn off water sources if safe, document the damage with photos, and move valuables to a safe, dry place for protection.

Will walls or floors need to be removed?

We aim to minimize structural disruption, but materials may need to be removed to ensure thorough drying and prevent future damage like mold, stains, or warping.

Can I turn off the drying equipment?

No, please keep the equipment running unless instructed otherwise. Turning it off can delay drying, adding extra days to the process and risking secondary damage.

What if I’m renting the property?

We will need consent from the property owner before starting work. But we do offer extraction-only services at a discounted rate for renters, but additional work may be required to prevent further damage you could be responsible for.

Do you offer Mold Remediation?

We do not currently offer mold remediation services. However, our team focuses on effective water damage restoration to help prevent mold growth from occurring in the first place. If mold becomes an issue, we recommend contacting a licensed mold remediation professional to ensure it’s handled properly and in accordance with Texas regulations.

How can I prevent mold after water damage?

Mold can develop within days. The best way to prevent it is through immediate action—drying the area thoroughly and controlling moisture levels. If mold issues arise, we recommend consulting a licensed mold professional.

Need fast, professional help? Contact us today for 24/7 emergency restoration services!

Still have questions?

Give us a call!

Important Resources

  1. FEMA - https://www.fema.gov
    Covers disaster assistance, including floods and recovery resources.

  2. CDC Mold Resources - https://www.cdc.gov/mold
    Provides health information related to mold exposure and remediation guidelines.

  3. EPA Mold Resources - https://www.epa.gov/mold
    Offers guidance on mold clean-up in homes and buildings.

  4. IICRC (Institute of Inspection, Cleaning and Restoration Certification) - https://www.iicrc.org
    Official standards for water and mold restoration (S500 and S520).

  5. Texas Department of Insurance (TDI) - https://www.tdi.texas.gov
    Focuses on insurance-related regulations, resources, and complaints in Texas.

  6. National Flood Insurance Program (NFIP) - https://www.fema.gov/flood-insurance
    FEMA’s resource for flood insurance and claims.

  7. Texas Commission on Environmental Quality (TCEQ) - https://www.tceq.texas.gov
    Manages environmental regulations, including mold and water quality in Texas.

  8. National Institute of Environmental Health Sciences (NIEHS) - https://www.niehs.nih.gov/health/topics/agents/mold/index.cfm
    Provides research and public health guidelines on mold exposure.

  9. OSHA Mold Remediation Guidelines - https://www.osha.gov/mold
    Safety guidelines for workers dealing with mold remediation.

  10. American Red Cross Flood Safety - https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/flood.html
    Offers flood preparedness and recovery tips.

  11. FloodSmart.gov - https://www.floodsmart.gov
    Provides flood risk assessments and insurance resources.

  12. Texas Water Development Board (TWDB) - https://www.twdb.texas.gov
    Focuses on water planning and flood mitigation programs.

  13. Restoration Industry Association (RIA) - https://www.restorationindustry.org
    Supports best practices in water and mold restoration services.

  14. National Oceanic and Atmospheric Administration (NOAA) Flood Resources - https://www.noaa.gov
    Provides forecasts and data for flood preparedness.

  15. Texas Attorney General - https://texaslawhelp.org/article/faqs-mold-renters-rights-texas
    Renters rights

  16. NetClaimsNow (NCN) - https://www.netclaimsnow.com
    Offers support for restoration companies with billing and claims management​.